US Optical
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EyeCare Professional’s Paul DiGiovanni, LDO, speaking with Ralph Cotran, Co-Owner, US Optical.
What is the turn-around time for a standard job to be completed and returned to the customer? What factors should ECPs consider when determining which lab to use? You make money when your lab consistently executes with delivery and quality and is willing to become a partner, helping you with your challenges. Is customer service friendly and proactive, are they knowledgeable? Does the lab have reasonable pricing, fair policies and excellent consistent turnaround time? If a problem or challenge occurs will the lab take responsibility and fix the problem, expedite a job or redo the job correctly? Do they have most of the products that you need? Do they give you choices? Can they handle your sunglasses? Will the managers pick up the phone and talk to you when you need a special lens or have a complex question? Are they EASY to work with? If you find that most of the time the answer is YES, then you found the lab that brings you VALUE. We at US OPTICAL believe we are the best VALUE play in America – besides being the FASTEST LAB IN AMERICA™. Value is also all about profitability and ease of relationship for the ECP. A win-win situation for the ECP and the Lab creates Value and is a great result for the American consumer! What’s new at US Optical? In addition we bought our second BISPHERA MEI edger which will cut and edge 45 pairs of eyeglass lenses per hour and will house this new edger and peripherals in this new addition. Also another digital surfacing line with two digital polishers will be purchased which will sit next to the MEI edger. Because we are growing quite fast we will need the expansion to increase our lens inventory and additional space for our current employees as well as future ones. We anticipate an additional 15 employees in the next two to three years. We will also be building another employee cafeteria in the new space and moving some equipment from our current space into the new space. This will allow us to increase our customer service area which is very crowded currently. The expansion is needed for further growth, new digital equipment, and a new coating center, in line with our desire to stay at the cutting edge of new technologies and continue to be one of the leaders in lens digital manufacturing in the USA. We also need to maintain our ability to turnaround jobs in twenty four hours as we continue to grow in order to maintain our service standard and business model which we believe differentiates us from thousands of competitors. Please explain the MEI edger used for wrap around sunglasses and the technology behind it? |